Enterprise Care Coordination (ECCO)

BayCare Physician Partners maintains programs to meet the care needs of its patients. You may be identified for these programs or initiatives based on diagnoses, care or services for which you are overdue or need but have not received, or medical events such as a recent hospital stay. You may also be referred for enrollment in these programs by your primary care provider, by a Care Coordinator, or a family member. You may also refer yourself for these programs.

Patients are considered eligible for these programs or services upon identification. You can opt in or out of the Programs for which you are eligible by calling (727) 519-1336. Below is a list of the programs and initiatives we currently offer:

Stay Healthy

Patients who are overdue for preventive services or care related to their chronic health conditions may be referred to the Stay Healthy Program. Patients in this program may receive reminders about preventive care and services and help making appointments. Patients may also be referred to other Health Coordination Programs for additional support.

Health Support

It is important to see your primary care doctor as soon as possible after any hospital stay. Patients who have a recent inpatient hospital discharge may be enrolled in the Transitional Care Coordination Program. Patients in this program receive follow-up calls from a Care Coordinator over a period of 30 days. Care Coordinators can help you review your medications, manage your symptoms, provide additional information about your illness, and refer you for any additional services you may need.

Chronic Complex Care

Many patients have chronic conditions or other needs that could benefit from help from a Care Coordinator. These members may be referred to Care Coordinators who can provide health education and support, or assist patients with arranging additional resources and referrals, as needed.

Your Rights and Responsibilities in the Health Coordination Programs

You have rights when you enroll in a Health Coordination Programs.

• You have the right to information about the organization that provides these programs, the staff, the staff’s qualifications, and any contractual relationships.
• You have a right to decline to participate in and to disenroll from the programs or services offered.
• You have a right to know which staff are responsible for managing these services and from whom to request a change.
• You have a right to be supported by the organization to make health care decisions interactively with your doctor or other providers.
• You have a right to be informed of all treatment options included or mentioned in clinical guidelines, even if a treatment is not covered.
• You have a right to discuss options with treating practitioners.
• You have a right to have personal identifiable and medical information kept confidential.
• You have a right to know what entities have access to your information.
• You have a right to know the procedures use to ensure security, privacy, and confidentiality of your information.
• You have a right to be treated courteously and respectfully by the program’s staff.
• You have a right to communicate complaints to the organization and to receive instructions on how to use the complaint process.
• You have a right to know how long the organization can take to respond to and resolve issues of quality or other complaints.
• You have a right to receive understandable information.

There are also things you can do to get the most out of your participation in a Health Coordination Programs.

• We expect that you will participate in the program, once you agree to enroll.
• We expect that you will provide us with the information necessary to carry out the Program services.
• We expect that you will notify the program and your primary care provider if you decide to disenroll from the program.

Complaints

We welcome your feedback about our Health Coordination Programs. If you have a complaint or would like to provide feedback about our Programs, please call us at (727) 519-1336.

Contact Us

Program hours of operation are 7:30 AM EST to 4:00 PM EST. For help with the Health Coordination Programs, contact us at (727) 519-1336 (TTY: 711). Language assistance services are available, free of charge.